Privacy Policy
Effective Date: September 4, 2026
Core Connect LLC (“Core Connect,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit CoreConnect.org, apply to work with us, request staffing services, or communicate with us by telephone, email, or text message.
Core Connect provides staffing and related administrative support for CORE and other behavioral-health services. Core Connect does not bill Medicaid directly and provides services under or on behalf of participating healthcare and behavioral-health agencies.
1. Information We Collect
Depending on your relationship with Core Connect, we may collect the following information:
Contact Information
Your name, telephone number, email address, mailing address, and other information you provide when contacting us.
Employment and Professional Information
If you apply to work with us or provide services through Core Connect, we may collect:
Employment history and résumé information
Education, licenses, certifications, and professional qualifications
References and background-screening information
Availability, preferred assignments, and scheduling information
Tax, payroll, payment, and identity-verification information
Work-performance and compliance records
Agency and Business Information
If you represent a healthcare or behavioral-health agency, we may collect your name, title, agency affiliation, business contact information, staffing needs, contractual information, and records concerning services performed.
Service and Client Information
When necessary to arrange, coordinate, document, or support services for an agency, Core Connect may receive limited information concerning individuals receiving behavioral-health services. This information may include contact information, eligibility or service information, scheduling information, service plans, documentation, and other health-related information provided by or on behalf of the agency.
Core Connect seeks to collect, access, use, and disclose only the information reasonably necessary to perform its contracted responsibilities.
Communications
We may maintain records of telephone calls, emails, text messages, form submissions, and other communications, including their content, timestamps, and delivery status.
Website and Technical Information
When you use our website, we may automatically receive basic technical information, such as:
Internet Protocol address
Browser and device type
Pages visited and referring website
Date and time of access
Cookies and similar technical information
2. How We Use Information
Core Connect may use information to:
Respond to inquiries and requests
Recruit, screen, credential, engage, and manage personnel
Match qualified personnel with participating agencies and service assignments
Coordinate schedules, assignments, and service delivery
Communicate with personnel, applicants, agencies, and other authorized parties
Maintain service, employment, credentialing, compliance, and business records
Process payroll, payments, and related transactions
Monitor service quality and satisfy contractual requirements
Protect the safety, rights, and security of clients, personnel, agencies, and Core Connect
Prevent fraud or misuse of our services
Comply with legal, regulatory, insurance, audit, and reporting obligations
Operate, secure, and improve our website and business systems
3. Protected Health Information
In some circumstances, Core Connect may receive or access protected health information while performing services on behalf of a healthcare or behavioral-health agency.
When Core Connect acts as a business associate or subcontractor under the Health Insurance Portability and Accountability Act (“HIPAA”), Core Connect uses and discloses protected health information only as permitted by applicable law, its written agreement with the relevant agency, and the agency’s privacy practices.
The healthcare or behavioral-health agency responsible for an individual’s care should provide that individual with its Notice of Privacy Practices. Requests involving access to, amendment of, or restrictions concerning a clinical or agency record may need to be directed to that agency. Core Connect will reasonably assist the agency in responding to such requests when required.
This website Privacy Policy is not intended to replace a healthcare provider’s HIPAA Notice of Privacy Practices.
4. Text Message Communications
If you provide your telephone number and consent to receive text messages, Core Connect may send you non-marketing communications related to your inquiry or relationship with us. These may include:
Responses to your inquiries
Interview or onboarding communications
Assignment and scheduling information
Appointment or service reminders
Credentialing and documentation requests
Customer-care and operational updates
Message frequency: Message frequency varies according to your relationship and interactions with Core Connect.
Charges: Message and data rates may apply depending on your mobile-carrier plan.
Opt-out: You may opt out at any time by replying STOP. After opting out, you may receive a final message confirming your request. You may also communicate an opt-out request through another reasonable method.
Help: Reply HELP for assistance or email admin@CoreConnectNYC.org.
Consent not required: Consent to receive text messages is not a condition of applying for work, receiving services, or doing business with Core Connect.
Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
Core Connect does not sell mobile information. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in information and consent will not be sold or shared with third parties for marketing purposes. Core Connect may provide limited information to vendors that process and deliver messages solely on our behalf, subject to appropriate confidentiality and data-protection obligations.
5. How We Disclose Information
Core Connect does not sell personal information.
We may disclose information when reasonably necessary to:
Participating Agencies
We may provide information to healthcare or behavioral-health agencies for staffing, credentialing, assignments, scheduling, supervision, service coordination, documentation, compliance, quality assurance, and related purposes.
Service Providers
We may use vendors that provide hosting, communications, scheduling, credentialing, background screening, payroll, payment processing, data storage, security, analytics, or other operational services. These providers may use information only to perform services for Core Connect or as otherwise permitted by law.
Authorized Healthcare and Service Participants
When permitted by the applicable agency, contract, authorization, or law, information may be provided to healthcare professionals, care coordinators, insurers, government healthcare programs, or other authorized participants involved in service delivery or administration.
Legal, Regulatory, and Safety Purposes
We may disclose information when required or permitted by law, regulation, subpoena, court order, audit, or government request, or when reasonably necessary to protect the rights, safety, or security of an individual, an agency, Core Connect, or the public.
Business Transactions
Information may be transferred as part of a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable privacy and confidentiality requirements.
6. Cookies and Website Analytics
CoreConnect.org may use cookies and similar technologies that help the website function, remember preferences, measure traffic, maintain security, and understand how visitors use the website.
You may control cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
7. Data Retention
Core Connect retains information for as long as reasonably necessary to provide services, manage personnel and agency relationships, satisfy contractual responsibilities, maintain clinical-support and business records, resolve disputes, and comply with employment, healthcare, tax, insurance, and other legal requirements.
Retention periods may vary depending on the type of information and the requirements of the agency for which Core Connect performs services.
8. Data Security
Core Connect uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, loss, or disclosure.
No method of electronic transmission or storage is completely secure. Accordingly, Core Connect cannot guarantee the absolute security of information.
9. Your Choices and Requests
Subject to applicable law, contractual obligations, and record-retention requirements, you may ask Core Connect to:
Provide information about the personal information we maintain about you
Correct inaccurate personal information
Delete personal information that Core Connect is not legally or contractually required to retain
Explain how your information has been used or disclosed
Stop sending you text messages
Requests concerning records maintained by a healthcare or behavioral-health agency should ordinarily be submitted directly to that agency. If Core Connect receives such a request, we may refer or transmit it to the appropriate agency.
To submit a privacy request, email admin@CoreConnectNYC.org. We may need to verify your identity before fulfilling a request.
10. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Core Connect personnel may support services involving minors when engaged by an authorized healthcare or behavioral-health agency. Information received in that context is handled in accordance with applicable law and Core Connect’s agreement with the responsible agency.
11. Third-Party Websites
Our website may contain links to websites or services operated by third parties. Core Connect is not responsible for the privacy practices, security, or content of those third-party services. You should review their privacy policies before providing them with information.
12. Changes to This Privacy Policy
Core Connect may update this Privacy Policy periodically to reflect changes in its practices, services, or legal obligations. The revised policy will be posted on this page with an updated effective date.
13. Contact Us
For questions, concerns, or requests concerning this Privacy Policy, contact:
Core Connect LLC
Website: CoreConnect.org
Email: admin@CoreConnectNYC.org